How Can We Help You?

Creating an account is simple! Click on "Join Free" in the top navigation, choose whether you're a buyer or supplier, and fill out the registration form. You'll receive a verification email to activate your account. Once verified, you can complete your profile and start connecting with suppliers or buyers.

MOQ varies by supplier and product category. Each supplier listing displays their specific MOQ requirements. Many of our suppliers offer flexible MOQs starting from as low as 30-50 pieces for certain products. You can filter search results by MOQ to find suppliers that match your volume needs.

Fabrake offers secure payment processing through our platform. We support multiple payment methods including credit cards, wire transfers, and PayPal. For added security, we offer escrow services for eligible orders. Payment terms are agreed upon between buyer and supplier, with common options including 30% deposit and 70% before shipment.

All suppliers on Fabrake go through a rigorous verification process. We verify business licenses, conduct factory audits, check certifications, and review quality standards. Verified suppliers display a badge on their profile. We also collect reviews and ratings from buyers to maintain transparency and quality standards.

Fabrake Pro is our premium membership that offers enhanced features including priority support, advanced search filters, bulk sourcing tools, and access to exclusive suppliers. Pricing starts at $99/month for buyers and $199/month for suppliers. Annual plans are available at a discounted rate. Basic membership is free with standard features.

Shipping times vary based on production lead time, location, and shipping method. Production typically takes 7-30 days depending on order complexity and quantity. International shipping can take 5-20 days for air freight and 20-40 days for sea freight. Each supplier listing shows estimated lead times, and you can track your order through our platform.

Yes! We strongly recommend ordering samples before placing large orders. Most suppliers offer sample services, either free or at a small cost plus shipping. You can request samples directly through the supplier's profile page. This allows you to verify quality, sizing, and materials before committing to a bulk order.

If you encounter any issues with your order, first contact the supplier directly through our messaging system. If the issue isn't resolved, you can escalate to our support team who will mediate and help find a solution. For orders using our escrow service, funds are protected until you confirm satisfactory delivery.